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MARC PRENSKY - 10 SEPT 2007
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ICUS is a key part of ITVEST,
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Workshop Description
Writing Effective Procedures and Work Instructions is an interactive two day workshop focused specifically on applying Information Mapping® to developing procedures and work instructions.

By learning and adopting Information Mapping® , a research-based system to analyse, organise, and present information, participants can maximise communication effectiveness, improve content and documentation usability.

 

Objectives

After the course, participants will be able to use Information Mapping® to:
  • analyse, organise, and present procedures clearly
  • streamline procedure development
  • make procedures easy to use and revise
  • produce more effective materials that are easy to read and understand, and
  • increase productivity and reduce training time.

Benefits to the organisation

Companies and organisations using the Information Mapping® method report significant advantages, including:
  • Greater efficiency: People trained in the method report at least a 10% improvement in their writing efficiency. Many report increases in writing productivity up to 30%.
  • Better organisation: More than 95% of those trained in the Information Mapping® method report they spend less time debating where and how to start projects.
  • Improved analysis: Missing data and inconsistencies are easier to find. Users report a far more thorough analysis and a better understanding of the subject using the method.
Benefits to the user
Users of procedures produced using the Information Mapping® method find that:
  • the information is better organised and instructions are easier to follow
  • the incidence of mistakes and errors are reduced
  • they need to ask fewer questions because the information is more complete
  • they make fewer revisions and when revisions are needed they are quicker and easier to approve, and
  • they save time training on new procedures.

What you will take away

You will receive:
  • Reference Manual - a comprehensive document over 200 pages containing theory, examples and full course notes
  • Quick Reference Card - a series of job aids that will prove invaluable back on the job
  • Practical Examples - a host of samples of paper documents highlighting key teaching points
  • Information Mapping Formatting Solutions® software for MS Word including a number of templates to make your writing task easier.

Who Should Attend

The audience for this course is anyone who writes procedures or instructional information. It is ideal for anyone documenting procedures for:
  • systems process flows
  • role-based tasks
  • regulatory compliance (banking and finance, health and safety), or
  • compliance to quality systems (ISO, GMP).

Duration
Writing Effective Procedures and Work Instructions workshops are 2 days, and hours are 9:00am - 5:00pm..

Price
Writing Effective Procedures and Work Instructions workshops cost S$1,200 per pax (subject to GST).

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For More Information
For more information about Writing Effective Procedures and Work Instructions, please email us at contact@icus.net

 
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Our Participants :

 
APL(NOL Group)
BASF (SEA)
B.B.S Access Pte Ltd
Central Narcotics Bureau
Central Provident Fund
CPG Corporation
DBS Bank
Haw Par Group
HSBC Bank
International Enterprise Singapore (IE)
Leica
National Trade Union Congress (NTUC)
National Library Board
Network for Electronic Transfers Pte Ltd (Nets)
Reuters Asia
Singapore Airlines
Standard Chartered Bank
Sun Alliance & London Insurance
Universitas 21 Global