• define audience information needs and requirements
• design information that meets user needs
• develop information that is user-focused, accessible, and easy to update
• organise information in modular, flexible units for later re-use, and
• implement a documentation project

• apply a systematic approach to writing
• eliminate writer's block, and
• reduce questions to supervisors and support lines

• Reference Manual - a comprehensive document over 200 pages containing theory, examples and full course notes
• Quick Reference Card - a series of job aids that will prove invaluable back on the job
• Information Mapping Formatting Solutions^® for MS Word including templates to make your writing task easier
  

• user guides
• training manuals
• compliance procedures
• customer service guides
• system documentation, and
• operating procedures.

Duration
Developing Procedures, Policies, and Documentation^TM workshops are 2 days, and hours are 9:00am - 5:00pm.

Price
Developing Procedures, Policies, and Documentation^TM public workshops cost S$1,200 per pax (subject to GST).

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Brochure

For More Information
For more information about Developing Procedures, Policies, and Documentation^TM, please email us at contact@icus.net