Information Mapping® - Business Communications Survey

Information Mapping^® - Business Communications Survey

Thank you for taking part in this survey. To receive the survey results, please provide us with your details so that we can contact you.

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First Name

Last Name

Company Name

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1.	How important are business communications in meeting your organisation’s objectives? (Select only one.)
Extremely important Very important Somewhat important Not very important

2.	What is the subject matter of the business communications that you or your department uses? (Select a maximum of three.)
Administrative Compliance/Quality Control Computer/ Systems Software Customer Service Finance Human Resources Manufacturing Product Use (non-computer) Security Safety/Emergency Sales Other, please specify:

Using a scale of 1 to 4, where 1 means you strongly agree and 4 means you strongly disagree, how would you rate your organisation’s business communications? (Select one for each description.)

	1	2	3	4
a. Our business communications are easy to read and understand.
b. Employees can easily find the information they need to do their jobs.
c. Our business communications contain the right level of detail.
d. Our business communications help to promote our customer and vendor relations.
e. Our business communications do not put our organisation at risk.
f. Our business communications are accurate, complete, and up-to-date.
g. Employees regularly reference our business communications to answer questions or do their job.
h. The purpose of our business communications is clear.

4.	How much time do you spend in an average day reading and writing business communications?
1 hour 1 - 3 hours 3 - 4 hours More than 4 hours

5.	How much time do you waste each day reading ineffectively written business communications?
0 - 30 minutes 30 - 60 minutes 1 - 3 hours More than 3 hours

6.	Has your organisation ever lost business due to an ineffective slide presentation, proposal or email?
More than one time At least one time I don’t know, but it’s possible Our customers and partners have never had difficulty with our communications

Do you feel that your organisation’s business communications are causing any of the following problems? (Select a maximum of three.)

Mistakes and performance errors
Failed audits and fines for non-compliance
Breeches of safety or security protocols
A swamped help desk or high support calls
Poor product or service quality
Low customer satisfaction or lost customers
Low productivity
High stress, low morale or high employee turnover
High training and documentation costs
Underused content management systems or intranets
No, our business communications are not causing any problems
Other, please specify:

8.	Which of the following media do employees use for business communications? (Select all that apply.)
Web or intranet Paper Email Hand-held device Word of mouth Other, please specify:

9.	How important is your ability to write effective business communications to your success on the job?
Extremely important Very important Somewhat important Not at all important

10.

What would you like to improve about your business communications-writing skills? (Select a maximum of three.)

Nothing, really. I am satisfied with my business communications writing.
Have a positive influence on customers and business partners.
Receive responses, as appropriate, to my communications.
Reduces the amount of time it takes me to write.
Reduce the amount of questions I get about the business communications I write.
Improve the organisation of my business communications.
Make my business communications easy to read and follow.
Include the right level of detail for my audience.
Find a better way to organise and present long business communications.
Other, please specify:

11.	Have you ever taken a workshop or seminar on the Information Mapping method?
Yes No *If you answered 'No' to question 11, please skip to question 14.

12.	When did you take a workshop or seminar on the Information Mapping method?
Within the past year One to two years ago Over two years ago

13.	What percentage of the business communications that you produce is mapped?
Almost all communications are mapped. Around 75% of the communications are mapped. Around 50% of the communications are mapped. Around 25% of the communications are mapped. My communications are usually not mapped.

14.	How many employees work for your organisation?
1 - 49 50 - 99 100 - 499 500 - 999 1000 - 4999 5000 or more

15.	What is the industry in which you work?
Finance Government Health Care High Tech Higher Education Hospitality Insurance Manufacturing Pharmaceutical or Biotech Retail Telecommunications Training Transportation Other, please specify:

16.	Which of the following best describes your job?
Administrative Support Customer Service and Support Compliance Consulting Documentation Engineering Finance General Management Human Resources Information Technology Internal Audits Manufacturing Marketing Operations Quality Research and Development Risk and Compliance Sales Security Training Other, please specify:

17.	Which of the following best describes your position in your organisation?
VP or Executive Director Manager Supervisor Professional Staff Technical Staff Administrative or Support Staff

18.	Indicate your choices below. (Select all that apply.)
Please send me the results of the survey. Please enter me into a “Lucky Draw” to win a FREE seat at an Information Mapping course. I would like to receive a FREE white paper, “Top 10 Symptoms That Your Organisation’s Communication May Be Failing.”